1. Definitions

“Services” includes all moving, relocation, packing, handling, transportation, handyman assistance, storage, consulting and logistical support supplied by the Company.

“Goods” means the Client’s items, belongings, furniture, equipment or any items tendered for transit.

“Crew” refers to AA+ Movers employees, subcontractors or appointed representatives.

“Quotation” refers to the written price issued by AA+ Movers via email, WhatsApp, PDF or our website.

“Working Day” means Monday to Saturday, excluding public holidays in the Republic of Ghana.

2. Scope of services

We provide professional moving and relocation services within Accra, across Ghana and, through authorised partners, internationally. Services may include:

• Packing, wrapping and materials supply;
• Loading, transportation, unloading and placement of goods;
• Domestic or office relocation and specialist handling of fragile or high-value items;
• Short- and long-term storage services;
• Relocation-related handyman assistance; and
• Pre- and post-move logistical support.

The precise scope of work for each Client will be outlined in the Quotation and confirmed at the time of booking.

3. Quotations

3.1 Validity
Quotations are valid for 14 days from the date of issue unless otherwise stated.

3.2 Basis of quotation
Quotations are prepared based on:

• Information supplied by the Client;
• Any virtual or in-person survey we conduct;
• Reasonable access at both origin and destination; and
• Normal operating and traffic conditions.

3.3 Adjustments
A quotation may be revised where:

• Additional volume, inventory or locations are introduced;
• Access is restricted (stairs, long carries, blocked entrances, lack of parking);
• The Client adds or removes services from the original request;
• The move date, time or address changes; or
• External conditions such as fuel, tolls or statutory charges change materially.

4. Booking and payment terms

4.1 Deposit
To secure a moving date, the Client shall pay:

• 35% of the quotation upon acceptance;
• 35% at least three (3) Working Days before the move date; and
• The remaining 30% immediately upon completion of the Services on the day of the move.

4.2 Payment methods
We accept mobile money, bank transfer and approved corporate payment arrangements. All payments are to be made in Ghana Cedis unless otherwise agreed in writing.

4.3 Late or non-payment
Where payment is late or not received, the Company may:

• Withhold or suspend Services;
• Retain Goods under a lawful lien until amounts are settled; and
• Apply interest at 2% per calendar month on overdue balances.

5. Client responsibilities

The Client agrees to:

• Provide accurate and complete information regarding inventory, addresses and timing;
• Arrange suitable parking and access for our vehicle and Crew;
• Protect floors, walls, elevators and communal areas where building policies require it;
• Remove and retain cash, jewellery, confidential documents and other valuables;
• Ensure all items are ready for transit unless packing services have been requested; and
• Be present, or appoint a representative, to guide the Crew and sign off completion.

Where the Client or representative is not present, any reasonable instructions given to the Crew shall be deemed to have been authorised by the Client.

6. Exclusions and non-transportable items

For safety, regulatory and insurance reasons, we cannot transport:

• Cash, securities, jewellery or precious metals;
• Hazardous, flammable or explosive substances, including gas cylinders and fuel;
• Illegal goods or contraband of any nature;
• Perishable food items;
• Live animals or plants, unless expressly agreed in writing; or
• Any items prohibited under Ghanaian law or international carriage regulations.

The Company reserves the right to refuse any item at any stage where safety or legality is in question.

7. Damage, loss and liability

7.1 Standard handling care
Our Crew exercises all reasonable skill, care and industry-standard moving practices when handling Goods.

7.2 Liability cap
Unless a separate insurance policy is purchased and confirmed in writing, AA+ Movers’ total liability is limited to GHS 500 per item or GHS 3,000 in aggregate per move, whichever is lower.

7.3 Exclusions
The Company is not liable for:

• Pre-existing damage, weakness or defects in Goods;
• Electrical, electronic or mechanical derangement of appliances;
• Normal wear and tear or cosmetic scratches incurred despite reasonable care;
• Damage to items packed, wrapped or loaded by the Client or third parties;
• Loss or damage arising from poor design, assembly or inherent vice of Goods; or
• Delays or losses caused by weather, traffic, civil disturbance or events beyond our control.

7.4 Time to report
Visible damage must be reported to the Crew or office on the same day of service. Hidden damage must be reported in writing within 48 hours of completion. Claims made after this period cannot be considered.

8. Storage terms

Where the Client uses our storage facilities, the following apply in addition to these Terms:

• Storage fees are payable monthly in advance;
• The Company may withhold release of Goods until all outstanding storage and service charges are settled;
• Goods unclaimed for more than 90 days after non-payment may be disposed of or sold under Ghanaian commercial practice to recover outstanding debts; and
• Storage is provided on a limited liability basis unless separate insurance is arranged by or for the Client.

9. Postponement, cancellation and no-show

9.1 Client cancellation

• More than five (5) Working Days before the move: deposit refundable in full;
• Three (3) to five (5) Working Days before the move: 50% of the deposit is retained;
• Less than three (3) Working Days before the move: deposit is forfeited.

9.2 No-show or lack of access
If the Client is not present, or premises are inaccessible at the agreed time, the situation may be treated as a same-day cancellation, and charges may apply as above.

9.3 Company postponement
We may postpone a move due to severe weather, safety risks, vehicle breakdown or events beyond our reasonable control. In such cases we will offer a new date without additional booking charges.

10. Subcontracting

The Company may appoint vetted subcontractors or partner organisations to perform part of the Services. The same duty of care applies and the Client’s contract remains with AA+ Movers unless expressly stated otherwise.

11. Delays and force majeure

AA+ Movers shall not be liable for delay, loss or failure in performance caused by:

• Adverse weather or natural disasters;
• Accidents, road closures or traffic congestion;
• Industrial action, civil unrest or security incidents;
• Government directives or regulatory intervention; or
• Mechanical failure despite reasonable maintenance and care.

Where possible, we will keep the Client informed and work towards a practical alternative arrangement.

12. Photography and security footage

For safety, training, accountability and insurance purposes, the Company may capture:

• Photographs of furniture arrangements, access points and inventory; and
• CCTV footage at depots, storage locations or vehicle yards.

Images and footage are used for internal and evidential purposes only and will not be published or shared for marketing without the Client’s consent.

13. Data protection

We process personal data in accordance with the Ghana Data Protection Act, 2012 (Act 843). Client information is collected and used only for:

• Quotations, bookings and service delivery;
• Billing and accounting;
• Customer support and quality assurance; and
• Compliance with legal obligations.

We do not sell or rent Client information to third parties for marketing purposes. Limited information may be shared with trusted partners only where necessary to perform Services (for example, storage or international shipping partners).

14. Complaints and resolution

If the Client is dissatisfied for any reason, they are encouraged to contact us promptly so we can respond.

• Complaints should be sent in writing to info@aaplusmovers.com within 48 hours of service completion;
• A senior manager will acknowledge and respond within 1–3 Working Days where possible;
• We may request photographs, invoices or additional details to investigate; and
• Unresolved matters may be escalated to the Managing Director for review.

15. Governing law and jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Ghana. Any dispute arising shall, in the first instance, be addressed through amicable negotiation and, failing settlement, submitted to the courts of competent jurisdiction in Ghana.

16. Acceptance of terms

By booking a service, making payment of any deposit or fee, or permitting AA+ Movers to commence work, the Client confirms that they have read, understood and agreed to be bound by these Terms & Conditions.